Shipping
YanWen - YANWEN EXPRESS
This shipping method can arrive to the most of countries in the world. You can get and use the tracking number for checking the status of your order at YanWen Express website(https://track.yw56.com.cn/en/index) or https://www.17track.net/en. It is very fast and safe to delivery. As usual you can get it within 8-18 business days.
ePacket - China Post ePacket Service
This shipping method will ship the package which weight no more than 2 kgs to most countries in the world(39 countries and regions). You can get and use the tracking number for checking the status of your order at China Post website(http://www.ems.com.cn/english.html) or your local post office website or https://www.17track.net/en. It is very fast and safe to delivery. As usual you can get it within 10-20 business days.
CPEMS - China Post EMS
China Post EMS don't have limit for the maximum weight. It is economical and fast shipping service for 1+kg packages. You can get and use the tracking number (e.g. EV000000000CN) for checking the status of your order at this website(http://www.ems.com.cn/english.html) or your local post office website or https://www.17track.net/en. Usually, it will take 5-15 business days to arrive.
All packages will be marked as "Gift" and written low value to help avoid Customs and Duties, Comfirm how much do you want declare. We are not responsible to the Custom tax and VAT.
Returns
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
We reserves the right to charge a handling fee on all returned products.
General Returns
1. All products must be returned in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Returning for Replacement and Refund
1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund. Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
2. Non Quality Issues:
For all products items are not eligible for returns or refunds.
Canceled Orders (Before Shipment)
For all products items:
Orders cancelled within 24 hours of payment confirmation are eligible for a full refund
( * Orders cannot be cancelled over 24 hours of payment confirmation.)
Personalized products that have already been shipped cannot be cancelled.
Incorrect Item Received
After confirming you have received the incorrect item, we will exchange your item or fully refund the item and pay for shipping both ways.
